How to Submit Claims:
Paper Claims (CMS 1500, UB04, PM160)
Mail Claims to:
EASY CARE MSO's Clients (IPA and Hospital) ATTN: Claims Department 3900 Kilroy Airport Way, Suite 110 Long Beach, CA 90806
Electronic Claims :
Office Ally Payer ID Code: ECMSO
Please call our IT Department:
Web Portal Submission:
Please fill out our Web Portal Provider Application to request access to our provider web portal. For any questions regarding the form, please contact Provider Contracting at (562) 888-1415.
Time Frames for Submission: Filing deadlines
Medi-Cal/Commercial Providers: o Contracted Providers: 90 days (unless contract states otherwise) o Non-Contracted Providers: 180 days Medicare Providers o Contracted Providers: 90 days (unless contract states otherwise) o Non-Contracted Providers: 365 days
Medi-Cal and Commercial Providers:
Provider Disputes must be submitted within 365 days from the initial EOB/Correspondence in order for the claim to be reconsidered.
Please mail the provider dispute to:
EASY CARE MSO, LLC ATTN: Claims Dept./Provider Disputes 3900 Kilroy Airport Way, Suite 110 Long Beach, CA 90806
Medicare Providers (Non– Contracted): Provider Disputes must be submitted to the IPA/Medical Group, at the address listed below, within 120 calendar days after the notice of initial payment determination.
Items that may be filed as Provider Disputes include:
Underpayment (payment less than the Medicare fee schedule); or Disagreement about our decision to make payment on submitted procedure code or down coding. You may submit your second level written request to the Health Plan if you disagree with our decision on your first level dispute by mail within 180 calendar days of written notice from us, or within 30 calendar days from the time we’ve received your request if you have not heard from us. Denials due to coverage determination and medical necessity determinations are not subject to provider dispute process . These items must be submitted as provider appeals.
Medicare Non-Contracted Provider Appeals: Provider Appeals must be submitted to the IPA/Medical Group within 60 calendar days after the receipt of notice of initial determination/decision. Providers who wish to submit provider appeals to the IPA/Medical Group must also submit a signed Waiver of Liability statement holding the member harmless regardless of the outcome of the appeal. Refer to Medicare Managed Care Manual, Chapter 13, Section 60.l.l.
Level I: Provider Dispute/Provider Appeals Address:
EASY CARE MSO, LLC ATTN: Provider Dispute/Provider Appeals 3900 Kilroy Airport Way, Suite 110 Long Beach CA 90806
Level II: Provider Dispute/Provider Appeals Address:
Alignment Health Plan
Grievance & Appeals Dept. 1100 W. Town & Country Road, Suite #300 Orange, CA 92868 1(866)634-2247
Blue Shield of California
Appeals & Grievances Dept. PO Box 927 Woodland Hills, CA 91365 1(800)963-8008
Brand New Day
Provider Appeals & Grievance Dept. 5455 Garden Grove Blvd, 5th Floor Westminster, CA 90755 1(866)255-4795
Care 1st Health Plan
Provider Dispute Dept. PO Box 3829 Montebello, CA 90640 1(323)889-5220
Central Health Plan
Appeals Dept. 1540 Bridgegate Dr. Mail Stop 3000 Diamond Bar, CA 91765 1(866)314-2427
Easy Choice Health Plan
Appeals & Grievances Dept. PO Box 31368 Tampa, FL 33631 1(866)999-3945
Appeals & Grievances Dept. PO Box 14165 Lexington, KY 40512 Non-contracted providers may fax the reconsideration to 1(800)949-2961
Provider Dispute Resolution Unit PO Box 22722 Long Beach, CA 90801 1(800)869-7165